Responsible Gaming at 499app —
Your safety is our priority
Gaming should be a source of fun, not worry. At 499app we are committed to protecting every player — through deposit limits, self-exclusion, and 24/7 support.
Why is responsible gaming important?
Online gaming is a great form of entertainment, but it is not equally suitable for everyone. 499app believes that responsible gaming is the foundation of a healthy and enjoyable experience. Gaming should never be considered a way to earn a living, and you should not keep playing in the hope of recovering money you have lost.
Following the responsible gaming guidelines on our platform is mandatory for every user. We want you to come to 499app for fun, not stress.
Important warning: Gaming addiction is a serious problem. If you feel that gaming is having a negative impact on your lifestyle, relationships, or financial situation, seek help immediately. 499app's 24/7 live chat support is here for you.
Please note: Gaming at 499app is only for players aged 21 and above. It is not possible to open or operate an account without proof of age.
Our protection tools
Deposit Limit Setting
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit more than that amount. Reducing this limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Self-Exclusion
If you feel you need a break from gaming, you can close your account for 7 days up to 5 years using the self-exclusion feature. During this period no login or deposit of any kind is possible. Contact live chat for assistance.
Time-Out Break
You can take a temporary break from 24 hours up to 6 weeks. During a time-out your account will be temporarily inactive. Choose this option if you are feeling fatigued or under financial pressure.
Reality Check Reminders
You can receive pop-up notifications at set intervals reminding you how long you have been playing and how much money you have spent. These alerts will help you make informed decisions.
Age Verification (21+)
To open an account and carry out any transaction on 499app you must be 21 years of age or older. At the time of registration, a national identity card or equivalent document is required to verify your age. Gaming by minors is strictly prohibited.
24/7 Support and Advice
Do not hesitate to talk about gaming concerns. Our Bengali-speaking support team is available 24 hours a day, 7 days a week. You can consult us safely and confidentially at any time through live chat.
How to activate self-exclusion?
Log In to Your Account
Log in to your 499app account and go to the account settings menu.
Open the Responsible Gaming section
On the settings page, select the "Responsible Gaming" option.
Choose self-exclusion
Select your preferred duration — 7 days, 1 month, 6 months, 1 year, or 5 years.
Confirm
Verify your identity and confirm your decision. The exclusion will take effect immediately.
Get help
If you have difficulty doing it from settings, contact live chat — we will help you right away.
Deposit and Withdrawal Limits
| Item | Limit | Applicable Methods |
|---|---|---|
| Minimum Deposit | ৳100 | bKash, Nagad, Rocket, Bank Transfer |
| Minimum Withdrawal | ৳1,000 | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal Time | 5–30 minutes | All methods |
| Daily Deposit Limit (Default) | As per your preference | Adjustable from settings |
| Weekly Deposit Limit | As per your preference | Adjustable from settings |
Signs of a gaming problem
If you or someone close to you shows any of the following signs, use the responsible gaming tools or seek help.
- A tendency to place larger bets in an attempt to recover lost money
- Being unable to stop playing or continuing to play beyond the intended time
- Neglecting family, work, or studies because of gaming
- Taking on debt or borrowing money from others to cover gaming expenses
- Hiding your gaming habits from family or friends
- Feeling restless, irritable, or mentally stressed when not gaming
- Spending money on gaming by cutting essential expenses such as rent, food, or medical costs
Support and Contact
Live Chat Support
Instant support in Bengali 24 hours a day, 7 days a week. Contact us at any time for gaming concerns, setting limits, or self-exclusion.
Contact by Email
Email us for any responsible gaming request or question:
[email protected]
Professional support: Gaming addiction is a treatable condition. It is wise to seek advice from a professional mental health specialist if needed. Contact your local hospital for information on mental health services.
Guidance for parents
It is the responsibility of parents to keep children and teenagers away from online gaming platforms. Even though 499app verifies the 21+ age requirement, you can put additional protections in place on your own devices.
Device protection
Use passwords and PIN codes on your devices. Keep devices out of reach of children.
Account privacy
Never share your login details. Always log out after use.
Report suspicions
If you suspect that a minor has used your account, notify support immediately.
Open discussion
Have open conversations with family members about the risks of online gaming.
Responsible Gaming FAQ
Play responsibly and enjoy yourself
Play within your limits and enjoy 499app's wide game collection. We are always here for you whenever you need support.